The Rise of Emotional Intelligence in the Modern Workplace 

Workplaces have done and will continue to evolve post-COVID. 

As the current industrial revolution continues to ramp up, businesses, especially those that heavily rely on technical expertise, are placing increasing importance on individuals with high Emotional Intelligence (EQ) skills. This is particularly true for those in management and leadership roles.

Emotional intelligence encompasses a range of abilities such as: 

• self-awareness 

• self-regulation 

• empathy 

• social skills 

Those with high EQ understand the need to manage their emotions and unconscious biases whilst being attuned to others' emotions and needs. 

It sounds full on, but it needn't be. 

There are ways in which emotional intelligence can be improved upon. Being able to understand who you are and where you could improve is a positive step in the right direction.  

It's also not the sole responsibility of individual leaders and managers; organisations must also prioritise EQ development at all levels. Providing training and workshops focused on self-awareness, empathy, and interpersonal skills need to be a priority for development. 

Retention 

The impact EQ has on employee engagement and retention has shown that employees who feel valued and understood by their leaders are more motivated, engaged, and productive.  

Harvard Business Review has often highlighted that Emotional intelligence is an indispensable skill for effective leadership. EQ is recognised as the key leadership set of skills critical in achieving organisational goals and succeeding in volatile and uncertain business environments. EQ accounts for almost 90% of what sets high performing leaders apart from their peers with technical skills. The most effective leaders are alike in one crucial way: they all have a high degree of emotional intelligence. 

Leaders who possess Emotional Intelligence understand that creating a supportive and inclusive work culture where individuals feel empowered to share their opinions and ideas fosters a sense of belonging.

Diversity 

Workplaces are becoming increasingly diverse, which is a positive development. However, it is crucial to possess effective communication skills and be open to listen to understand those with different perspectives. Leaders and managers with emotional intelligence will be better equipped to connect with people from various backgrounds and cultures. By cultivating an environment of respect and open-mindedness, they will also foster collaboration and innovation.

The need for a rise in Emotional Intelligence in the modern workplace signifies a fundamental shift in how we perceive leadership and management.  

Beyond technical expertise, the ability to understand and manage emotions effectively has become a critical determinant of success.  

Leaders and managers who prioritise emotional intelligence create environments where employees can thrive, innovation flourishes, and organisational goals can be achieved with even greater efficiency.

As we continue to navigate the complexities of the future workplace, investing in the development of Emotional Intelligence emerges as an indispensable strategy for driving sustainable growth and success.